30-Day Performance Guarantee

We understand that trying a new deodorant is personal and results may vary depending on individual body chemistry.

That's why we offer a 30-Day Performance Guarantee on your first product.

If you are not satisfied with the performance, please contact us within 30 days of your order date and we will work with you to find a solution.

Eligibility Conditions

To be eligible for a refund or exchange:

• The product must be used for a minimum of 7 days as directed
• A brief feedback form or email may be required
• The guarantee applies to one deodorant per customer (first unit only)

If multiple products or bundles were purchased:

• Only the first opened product is eligible for a refund
• Additional opened products are not eligible for refund
• Unopened products may be returned (at customer's expense)

Returns

Due to the nature of personal care products:

• Opened or used products cannot be returned physically
• Only unopened items may be returned

To initiate a return, contact: support@movlabs.co

Returns must be approved prior to shipping. Items sent without approval will not be accepted.

Return address: 3090 Boulevard de Chenonceau H7T 3B5

Return shipping costs are the responsibility of the customer.

Refunds

Once your request is reviewed:

• Refunds are limited to one product per customer
• Original shipping fees are non-refundable

Approved refunds may be issued as:

• Store credit (preferred)
• or
• Original payment method

Please allow up to 10 business days for processing.

Subscriptions & Recurring Charges

Subscriptions renew automatically according to your selected delivery frequency.

• All recurring subscription charges are non-refundable
• It is the customer's responsibility to cancel or pause their subscription before the next billing date to avoid being charged
• Subscriptions can be cancelled or paused at any time through your customer account, or by contacting support@movlabs.co before your renewal date
• The 30-Day Performance Guarantee applies only to your first order and does not extend to subsequent subscription renewals

Exchanges & Support

If the product does not perform as expected, we may recommend:

• Application adjustments
• Alternative scent
• Replacement product

Our goal is to help you find what works best for you.

Damages and Issues

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged, or incorrect. Include a photo and we will resolve the issue.

Lifetime Warranty

Your deodorant stick is designed to last for years.

If it breaks, we'll replace it. Simply send us a message with a photo and we'll take care of it.

Non-Refundable Items

• Sale items
• Gift cards
• Shipping fees
• Recurring subscription charges